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HISUM FAQ

Dongguan Hisum Accessories Co., Ltd is fabric hair accessories manufacturer in China. The most important thing we never compromise is QUALITY.  We conduct 100% control and strictly monitor each step of the manufacturing process at all times. 

What’s the minimum order amount?

Our design: NO MOQ. 

Customized: 2400packs. Just send us your demands for further communication.

Which countries do you ship to?

We have shipped to Netherlands, Italy, USA, UK, Germany, France, Belguim, Australia, Japan, Spain, Brazil.

FOB, FAC, DDU, DDP terms are available. Door to door shipping service is available too.

What is your main products?

Our main products are fabric hair accessories like hair ties, hair bands, hair elastics, scrunchies, headbands. 

All basic hair accessories line we can provide if you need, you can send us inquiries to get price. 

How do you confirm orders with customers?

1, Send inquiry

2, Quote

3, Make samples

4, Sample approval

5, Mass production

Before mass production, we always provide samples for customers to approve.

Once approval and deposit received, mass order will be produced per customer’s instruction.

Can you provide fast delivery time like 1 week to ship?

Orders can be shipped within 1 business week for stock and standard items.

How do customers know their order production progress?

Our sales follow up production status, and send videos and pictures to customers time by time. You don’t need to come to factory and you will know how your order goes.

How do customers know if the quality of mass order is the same as approved samples?

1, We can send pre-shipment samples from mass order for your double check;
2, You can arrange third party to inspect goods in our factory.

How do customers pay your order?

1, Small order less than USD1000, it is better to pay the whole amount to save bank charge for both sides. Western Union and Paypal are also available. 
2, Big amount order, we accept 30% TT deposit, 70% TT, LC at sight.

How to solve if customers receive defectives?

Just send us pictures/videos, we find out why it happens and give you satisfactory solutions right away.

Quality Guarantee,  money refund or re-make goods.

Where can your products be found?

You can find our products in local department stores, drug stores, gift stores, chain stores, online stores, some famous Brand promotion gifts....etc.

Cooperating with Hisum Accessories, make you happy everyday and increase your profit margin.

How do customers visit your factory?

1, Send us your schedule and we act accordingly;
2, We can help book hotel and arrange car pick up if need;
3, Details communication about cooperation in our factory;
4, We can be your guide in China.
5, Anything you need, just call us sales representatives.

Do you accept returns?

If any defectives, your money can be refunded.

Our products are 100% quality control and strictly monitor before shipping.

What is your quality standard?

Our products comply with tests such as EN-71-1/2/3, CPSIA, Ca prop 65, REACH…etc. Nickel free, low cadmium, low lead...based on safety standards.

What audits have you been done?

ISO, BRC, BSCI, SedEx are applied by clients and have been passed. We are willing to cooperate with any audits you need.

Do you need sample cost?

Stock or standard items, no sample cost, you pay freight.     

Customized items, sample cost is needed for new customers.

Still looking for answers? Please get in touch at info@hisumaccessories.com and we’ll get back to you as soon as possible.

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