HISUM Help Center

fabric hair accessories manufacturer

What’s the minimum order amount?

Stock color/design, NO MOQ.  Customized, 2400packs. Just send us your demands for further communication.

Which countries do you ship to?

Netherlands, Italy, USA, UK, Germany, France, Belguim, Australia, Japan, Spain

What is your main products?

Our main products are fabric hair accessories like hair ties, hair bands, hair elastics, scrunchies, headbands.

How do you confirm orders with customers?

Before mass production, we always provide samples for customers to approve. Once approval     and deposit received, mass order will be produced per customer’s instruction.

Can you provide fast delivery time like 1 week to ship?

Yes, we can ship order within 1 business week for stock and standard items.

How do customers know production progress?

Our sales follow up production status, and send videos and pictures to customers time by time. You don’t need to come to factory and you will know how your order goes.

How do customers know if the quality of mass order is the same as approved samples?

1, We can send pre-shipment samples from mass order for your double check;
2, You can arrange third party to inspect goods in our factory.

How do customers pay your order?

1, Small order less than USD1000, it is better to pay the whole amount to save bank charge for both sides. Western Union and Paypal are also available. 
2, Big amount order, we accept 30% TT deposit, 70% TT, LC at sight.

How to solve if customers receive defectives?

Just send us pictures, we find out why it happens and give you satisfactory solutions.

What occasion can your products be used?

Everyday, Parties, Anniversary..etc. Use our products, make you happy everyday, be a princess in your life.

How do you deal with customer’s visit?

1, We confirm with customers about the schedule;
2, We can help book hotel and arrange car pick up if needed;
3, Details communication about cooperation in our factory;
4, We can be your guide in China.
5, Anything you need, just call us sales.

Do you accept returns?

If any defectives, we refund your money.

What is your quality standard?

Our products comply with tests such as EN-71-1/2/3, CPSIA, Ca prop 65, REACH…etc. Nickel free, low cadmium, low lead...per safety standards.

What audits have you been done?

BRC, ISO, BSCI by clients. We are willing to cooperate with any audits.

Do you need sample cost?

Stock or standard items, no sample cost, you pay freight.     Customized items, sample cost is needed for new customers.

Still looking for answers? Please get in touch and we’ll get back to you as soon as possible.

 

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